Responsible Gaming at heyjita

1. Our Commitment to Safe Play

Responsible gaming is not a legal formality at heyjita — it is a foundational part of how we operate. We believe that a sustainable gaming platform is one where players remain in control, enjoy the experience, and come back because they want to, not because they feel compelled to. That philosophy shapes every feature we build and every policy we enforce.

Our responsible gaming programme covers four core areas: prevention (ensuring under-18s cannot access the platform), awareness (helping players recognise early warning signs of problem gambling), control (providing practical account tools to manage time and spending), and support (connecting players who need help with the right resources quickly). Every heyjita account holder has access to all four pillars from the moment they register.

We also train our customer support team to recognise behavioural indicators of gambling-related distress — such as frequent large deposits followed by immediate withdrawal requests, repeated requests to override cooling-off periods, or communications expressing financial desperation. When these patterns emerge, our team is empowered to proactively reach out and offer assistance.

2. Age Restriction & Verification

heyjita enforces a strict minimum age of 18 years for all players. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any form of gaming on the platform. This is a non-negotiable requirement, and we take active steps to enforce it.

During the registration process, all players are required to declare that they are 18 years of age or older. In addition, heyjita conducts Know Your Customer (KYC) verification checks that require submission of a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming both age and identity. Accounts that cannot be verified as belonging to an adult are suspended until verification is complete, and accounts found to belong to under-18s are permanently closed with any deposited funds returned.

We strongly encourage parents and guardians in Bangladesh to make use of device-level parental control software if there is any risk that minors could access a device used to visit heyjita. Parental control tools can restrict access to gambling websites at the browser or operating system level. If you believe a minor has accessed heyjita, please contact us immediately at support@heyjita so we can investigate and take appropriate action.

3. Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available, and heyjita makes them easy to set directly from your account settings. You can choose from three limit types:

• Daily deposit limit: A maximum amount you can deposit within any 24-hour rolling period.
• Weekly deposit limit: A maximum amount you can deposit across any seven-day rolling period.
• Monthly deposit limit: A maximum amount you can deposit across any 30-day rolling period.

Limits can be set in Bangladeshi Taka (৳) and apply across all deposit methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Once a deposit limit is set, it takes effect immediately. Decreasing a limit takes effect immediately. Increasing a limit, however, is subject to a mandatory 48-hour waiting period before the new higher limit becomes active. This cooling period is intentional — it prevents impulsive decisions made during a gaming session from undoing limits you set when you were thinking clearly.

If you reach your deposit limit, heyjita will decline any further deposit attempts until the relevant period resets or you have successfully completed the review process to increase your limit. You can still log in, view your balance, and withdraw funds even when a deposit limit is active.

4. Time-Out & Cooling-Off Periods

A time-out is a temporary suspension of your heyjita account. It is designed for players who feel they need a short break from gaming but do not wish to request full self-exclusion. Time-out periods available on heyjita are:

• 24 hours — a single day away from the platform
• 48 hours — a weekend-length break
• 7 days — a full week away
• 30 days — a month-long cooling-off period

During a time-out, you cannot log in to your heyjita account, place any bets, or make any deposits. All pending withdrawal requests will continue to be processed normally. Marketing and promotional communications are also paused for the duration of your time-out. Once the time-out period expires, your account is automatically reactivated — you do not need to contact support to resume access, though you are welcome to extend the time-out if you wish.

Time-outs can be activated from the Responsible Gaming section of your account dashboard, or by contacting our support team at support@heyjita. Requests submitted via email are acted upon within one hour of receipt during normal operating hours, and within two hours outside of peak hours. We recommend using the self-service dashboard option for the fastest activation.

5. Self-Exclusion

Self-exclusion is a more serious, longer-term measure for players who believe that their gambling has become or is at risk of becoming a significant problem. When you self-exclude from heyjita, your account is permanently closed for the duration of the exclusion period, and the following actions are taken immediately:

• Your account is locked and cannot be accessed, even by you;
• All active bonuses and promotional offers are cancelled;
• Your remaining account balance is returned to you via your last-used payment method (bKash, Nagad, Rocket, or bank transfer);
• Your email address and mobile number are suppressed from all heyjita marketing lists;
• Any scheduled deposits or recurring transactions are cancelled;
• Your account data is retained in accordance with our Privacy Policy but is flagged to prevent re-registration attempts.

Self-exclusion periods at heyjita start at a minimum of six months and can be set for one year, two years, five years, or permanently. To request self-exclusion, please contact our responsible gaming team directly at support@heyjita with the subject line "Self-Exclusion Request" and state your preferred exclusion period. Self-exclusion requests are processed within two hours of receipt, 24 hours a day, seven days a week.

6. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. Many players in Bangladesh who struggle with gambling-related issues continue to believe they are "in control" for months before the true impact becomes clear. Being aware of the warning signs — in yourself and in people around you — is a critical first step.

The following are widely recognised indicators that gambling may be becoming a problem:

• Spending more money on gambling than you can comfortably afford to lose;
• Chasing losses — continuing to gamble in an attempt to win back money already lost;
• Borrowing money from family, friends, or financial institutions to fund gambling activity;
• Lying to people close to you about how much time or money you spend gambling;
• Feeling restless, irritable, or anxious when you are not able to gamble;
• Neglecting work, study, family responsibilities, or personal health because of gambling;
• Using gambling as a way to escape from stress, anxiety, depression, or personal problems;
• Making repeated unsuccessful attempts to cut back or stop gambling;
• Gambling with money set aside for essential expenses such as rent, food, or utility bills;
• Feeling guilt or shame after gambling sessions but continuing to gamble regardless.

If any of the above descriptions feel familiar, we encourage you to take the self-assessment below and to contact our support team. Recognising a problem early makes a significant difference to the ease of addressing it.

7. Self-Assessment Checklist

The following questions are adapted from internationally recognised responsible gambling self-assessment frameworks. Answer honestly — your responses are for your benefit only and are not recorded by heyjita. If you answer "Yes" to three or more questions, we strongly recommend contacting our support team or a professional counselling service.

8. Getting Help & Support

If you are concerned about your gambling habits, or about someone else's, please do not wait. Early intervention leads to much better outcomes, and there is no shame in asking for help. The following steps outline how to access support through heyjita and beyond.

• 1
  Contact heyjita Support Directly Email our responsible gaming team at support@heyjita with the subject line "Responsible Gaming Help". Our team will respond within one hour, assist you in activating the appropriate tool (deposit limit, time-out, or self-exclusion), and connect you with further resources if needed. Support is available 24 hours a day, 7 days a week.
• 2
  Use Your Account Dashboard Tools Log in to heyjita, navigate to Account Settings, and select the Responsible Gaming section. From there you can activate deposit limits, set up reality check reminders, or initiate a time-out immediately without waiting for support to respond.
• 3
  Request Self-Exclusion if Needed If you believe your gambling has become a serious problem, request full self-exclusion by emailing support@heyjita with "Self-Exclusion Request" in the subject line. Your account will be closed within two hours and your balance returned promptly.
• 4
  Speak to a Professional Counsellor Problem gambling is a recognised health condition and qualified counsellors can provide significant support. We encourage players in Bangladesh to speak with a trusted mental health professional or reach out to local health services in Dhaka, Chittagong, Sylhet, or other cities. A conversation with a counsellor is confidential and non-judgmental.
• 5
  Talk to Someone You Trust Sharing your concerns with a trusted family member or friend in your community can be a powerful first step. You do not have to manage gambling-related stress alone. Whether in Dhaka or Chittagong, those close to you want to help — and talking openly reduces the shame that often makes problem gambling worse.

heyjita is committed to treating every responsible gaming enquiry with the utmost care, discretion, and urgency. We do not penalise players for requesting limits or exclusions — we respect and support those decisions fully. The platform exists for your entertainment, and we want every heyjita player in Bangladesh to have a safe and enjoyable experience, now and in the long term.